Online Bill Payment Frequently Asked Questions

Account Information

Once you login to the online system, you can click on the "Manage Account" link found at the top of the page. Then select "Account Information". This information only applies to your online account. It is not account information that we keep on file in our billing system. If you make changes to this information, we will not be notified. If you would like to make changes to account information, call our billing department at 800-823-7959 and we can assist you with that.



How do I setup a new account? (Step-by-Step Instructions)

If you are a current customer with Kansas Broadband Internet, you will need to use the email address and zip code that we have on file for you. If you do not remember which email address is on file or if you have never supplied that information in the past, please call our billing department at 800-823-7959 and we can assist you in setting up an account.

Step 1: On our homepage, hover on the link labeled "Pay My Bill"

Step 2: Click on the link that says "Create new account".

Step 3: Enter your email address. The screen will quickly refresh, then type in the image code and your zip code. When you have finished that, click on the "Register" button.

Step 4: Check your email. You should receive an email with the subject "Access to EBizCharge Connect". You will see a link that says "Click here to set your new account". Click on that link. A browser window will open and you will be asked to type in your user account information. This information applies only to your online access and does not change any information we currently have on file in our billing system.

Step 5: After you have entered your account information, including a user name and password, click on the submit button. You will see a message saying you have successfully setup an account. Click on the "continue" button to login to the online payment system.

If you experience any problems logging into your new account, please give our billing department a call at 800-823-7959.



How do I pay an invoice? (Step-by-Step Instructions)

Step 1: Login to the bill pay system.

Step 2: Click on the "My Account" link found on the navigation menu at the top of the page. Then select the link that says "Manage Payment Methods". This will allow you to add various payment methods.

Step 3: Once you have added and saved your payment information, go back to the navigation menu at the top of the page and click on "Select and Pay Invoices".

Step 4: All open invoices will be displayed at the bottom of the page. You can simply click on the check box that is provided for each invoice to select it or you can click on the button labeled "Pay All" to select all invoices at once.

Step 5: Once you have selected your invoices, then click on the tab that says "Pay by Credit Card" or "Pay by ACH". You will notice that the total amount is pre-filled with the total from the selected invoices. Click on the "Saved Credit Cards" or "Saved ACH" link to use a payment method already entered into the system. Then click on the "Pay Now" button to make a final payment.

Step 6: You will then see a notice that your transaction was approved. You may have the receipt emailed to you if you desire. Once you are finished, click on the button labeled "Done". You will notice the invoices are no longer displayed on the main page. You may view the paid invoices by clicking on the Reports link found at the top of the page and then selecting "Payment History".



What happens to the account and payment information that was in the old bill payment system?

If you had used our previous online bill payment system for single payments or automated bill payments, all of your account information has been purged from that system. Credit card and bank information was removed as the system was shutdown. This was done to insure your information was removed from all servers and databases. Since all information was removed, any automated payments you had scheduled after the shutdown will not be processed. If you had previously setup an automated payment, please contact our billing department at 800-823-7959 to setup your future payments.



I have not found a way to setup Automatic recurring payments. Can I manage my automatic payments?

With the previous system you were able to manage automatic payments. Unfortunately that system, as many customers reported to us, was unable to accurately manage your payments. With this new system you simply need to call our billing department at 800-823-7959 or fill out the authorization form located at the bottom of this FAQ page to set up automatic payments. Automatic payments will only be able to be set for the first business day of every month.



My email address and/or zip code aren’t working?

Give us a call at 800-823-7959.



Any other question?

Give us a call at 800-823-7959.



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