Question 1

My internet is running slow (or not at all).  How can I speed it up?

Accepted Answer

Many times, your connection will begin to slow down if your computer is infected with viruses or spyware. Make sure you have an up-to-date virus protection program installed and running on your computer. Use the built-in detection tools to find out if indeed your computer has been infected. If you do not currently have an anti-virus program, you can download free programs such as Microsoft Security Essentials.
 
If your computer is free of viruses and you are still experiencing slowness, the next step is to determine if your router is damaged and/or not functioning properly. The quickest way to determine this is to trace the cable that runs from our power supply into the WAN port on your router. Unplug the end from the WAN port on the router and plug that directly into the LAN port on your computer. If you can see an improvement in speed, or your speed tests improve, then your router may be faulty.
 
If these steps fail to help diagnose a problem, call our technical support team at 785-825-0199 for assistance.

Question 2

How do I add a Kansas Broadband Internet email account to my Android or Apple device?

Accepted Answer

Follow our step by step tutorial to add your Kansas Broadband Internet email to your Android or Apple device.

Question 3

How do I upgrade my Internet service to a faster speed?

Accepted Answer

We try to make upgrading as easy as possible. Simply call 785-825-0199 and ask to speak to one of our technical support specialists to assist you with upgrading your account. They will perform a quick test on your equipment to verify that you can switch to the plan you want. Once that test is complete, they will upgrade your account.
 
Upgrading will not extend your current contract period. If you are no longer within a contract, you are not required to sign a new contract to move up or down in plans.

Question 4

What should I do if I need to have the outdoor equipment moved?

Accepted Answer

Our equipment is usually mounted on the exterior of the home on or near the rooftop. If you need the equipment moved for any reason, such as replacing a roof or residing your home, simply contact our support team at 785-825-0199 for assistance.
 
We charge a service fee to remount equipment. Talk with our support team for more information.

Question 5

Do you have a referral program?

Accepted Answer

We very much appreciate when our customers refer our service to friends and neighbors!
 
As a thank you, for every person you refer who activates an account with us, you each get one month free Internet service!
 
How it works: We credit your account for a free month of service once the person you refer has activated service and completed a successful installation. Anyone you refer will also receive a one-month credit for the service level they select (Some exclusions may apply).
 
There is no limit to the number of referrals you can make or the number of free months you can receive. So, tell as many people as you can about Kansas Broadband Internet!

Question 6

Can I pay my bill online?

Accepted Answer

Yes, you can! Click on the button below to set up your account or login to pay your bill at any time.
 
The easiest way to get set up a new account is to call 785-825-0199 and speak to a billing department team member. They can assist you and make sure your account is active.
 
If you've tried to set up an account and received an error message, please call our billing department for help.
 
Visit our Bill Pay System

Question 7

Do you offer automatic withdrawal for payments?

Accepted Answer

Yes, we do!  The easiest option is always to call our billing specialist at 785-825-0199.  You may also complete the form Authorization for Automatic Payment, which you can download at the bottom of this page, and return it to us at:
 
Kansas Broadband Internet
PO Box 2221
Salina, KS 67402-2221

Question 8

How do I apply for a job with Kansas Broadband Internet?

Accepted Answer

We may not be hiring currently, but we are always accepting applications from qualified candidates.  Go to our Join our Team Page to apply immediately or you may download the application form below.  Please deliver (*preferred method*) or mail a copy along with your Cover Letter and Resume to:
 
Kansas Broadband Internet
400 N Chicago St Ste A
Salina, KS 67401

Online Bill Payment Frequently Asked Questions

My internet is running slow (or not at all). How can I speed it up?